Refund Policy

# Refund Policy **Last Updated: May 14, 2026** ## 1. Overview Tokpum provides API access on a pre-paid, usage-based billing model using USDC (USD Coin) cryptocurrency. This Refund Policy explains the circumstances under which refunds may be issued. ## 2. Pre-Paid Credits When you deposit USDC into your Tokpum account, it is converted into credits that are consumed based on your API usage. By making a deposit, you acknowledge that: - Credits are used on a pay-as-you-go basis for API consumption. - Unused credits remain in your account balance and do not expire. - Credits are not a financial product and do not accrue interest. ## 3. Refund Eligibility ### 3.1 Eligible for Refund You may request a refund in the following situations: - **Billing errors**: If you are charged incorrectly due to a system error, we will refund the excess amount charged. - **Service outage**: If the Service is unavailable for more than 24 consecutive hours due to our fault, you may request a credit adjustment. - **Duplicate deposits**: If the same deposit is recorded twice due to a technical error, the duplicate will be refunded. ### 3.2 Not Eligible for Refund Refunds will not be issued in the following cases: - **Normal usage**: Charges for API requests that were successfully processed, regardless of the quality or usefulness of the LLM output. - **User error**: Charges resulting from misconfigured API calls, incorrect model selection, or excessive token usage. - **Third-party issues**: Downtime or errors caused by upstream LLM providers. - **Blockchain fees**: Gas fees or network transaction costs incurred during deposit or withdrawal. - **Change of mind**: Deposits made voluntarily cannot be refunded simply because you no longer wish to use the Service. ## 4. How to Request a Refund To request a refund: 1. Contact us through the appropriate channels provided on the platform. 2. Provide your wallet address, the transaction details, and a clear description of the reason for the refund request. 3. Allow up to 14 business days for us to review and respond to your request. Approved refunds will be issued as USDC to the originating wallet address or as account credits, at our discretion. ## 5. Refund Processing - Refunds are processed in USDC on the same blockchain network as the original deposit. - The refund amount will be the USDC value of the credited amount, minus any blockchain transaction fees. - Processing times depend on blockchain network conditions and may take up to 7 business days after approval. ## 6. Disputes If you believe you have been charged in error and your refund request has been denied, you may escalate the matter by providing additional evidence through our support channels. We will review escalated disputes within 30 days. ## 7. Changes to This Policy We reserve the right to modify this Refund Policy at any time. Material changes will be communicated through the Service. Continued use of the Service after changes become effective constitutes acceptance of the revised policy. ## 8. Contact For refund inquiries, please contact us through the appropriate channels provided on the platform.